77de Privacy Policy

1 Introduction and Purpose of This Policy

77de is a trusted online betting and casino platform serving users in Bangladesh. Keeping the personal information you provide when using our services secure is our highest priority.

This privacy policy explains in detail what types of information 77de collects, the purposes for which that information is used, how long it is retained, and the measures we take to protect your information. We believe transparency is the foundation of a trustworthy relationship.

This policy applies to our website, mobile application, and all associated digital services. We will update this page for any changes and notify registered users accordingly.

2 What Information We Collect

77de may collect user information in various ways. The types of information collected are described in detail below:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification — only users aged 21 and above may register)
• Email address and contact details
• National ID card or passport details (for KYC verification)
• Payment information such as bKash, Nagad, or Rocket numbers (for processing transactions)
• Bank account details (for bank transfers)
• Security questions and answers

2.2 Automatically Collected Information

• IP address and device identifier
• Browser type and version
• Activity logs on the platform (login times, game history, bet amounts)
• Information obtained from cookies and similar tracking technologies
• Geographic location (country level only)
• Session duration and page visit patterns

2.3 Information Received from Third Parties

• Transaction confirmation information provided by payment processors
• Identity verification results through KYC verification providers
• Risk assessment information received through fraud prevention services

3 Purposes for Using Your Information

77de uses your personal information for the following legitimate purposes:

3.1 Account Management

Your provided information is required to create, manage, and secure your account. The KYC process is followed for age verification (21+) and identity confirmation.

3.2 Processing Financial Transactions

Your payment information is required for deposits and withdrawals. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳800. Withdrawals are typically completed within 30 minutes to 3 hours.

3.3 Customer Support

Our 24/7 live chat support team uses your information to resolve your issues. Your communication history with us is retained to ensure consistent service.

3.4 Fraud Prevention and Security

Your activity information is analyzed to ensure account security, prevent unauthorized access, and detect fraudulent activity.

3.5 Responsible Gaming

By analyzing your gaming patterns, we help you play responsibly. Limit-setting or account pause features are provided when needed.

3.6 Legal Obligations

Your information may be used to comply with applicable laws and regulations and to respond to lawful requests from government authorities.

4 Information Sharing and Disclosure

77de does not sell or rent your personal information. However, information may be shared in specific circumstances:

• Payment Processors: Information necessary for processing bKash, Nagad, Rocket, and bank transfers is shared with the relevant payment service providers.
• KYC and Identity Verification Agencies: Relevant information may be shared with trusted third parties for identity verification purposes.
• Technology Partners: Technology service providers who operate the platform may have access to limited information.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Business Transfers: In the event of a merger or acquisition, information may be transferred, but the protections of this policy will continue to apply.

5 Information Security Measures

77de has adopted industry-standard security measures to keep your information secure:

5.1 Technical Safeguards

• SSL encryption — all data transfers are completed through secure connections
• Information stored in databases is retained in encrypted form
• Firewall and intrusion detection systems remain active
• Regular security audits are conducted
• Two-Factor Authentication is available

5.2 Organizational Safeguards

• Only authorized staff may access your information
• All staff receive training on the privacy policy
• Data access logs are reviewed regularly
• A rapid response plan is in place for data breach incidents

6 Data Retention Period

We retain your information only for as long as necessary:

• Active Accounts: Information is retained for the entire duration that your account remains active.
• Closed Accounts: Even after an account is closed, information may be kept for a defined period to meet legal and regulatory obligations.
• Financial Transaction Records: These may be retained for an extended period in accordance with financial regulatory requirements.
• KYC Documents: Identity verification documents are retained in accordance with regulatory guidelines.

After the defined period, your information is securely deleted or anonymized.

7 Cookie Policy

The 77de website uses cookies and similar technologies that help improve your browsing experience.

7.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, perform security checks, and save technical settings.

7.2 Functional Cookies

These cookies are used to remember your preferences, such as language selection and display settings.

7.3 Analytics Cookies

Anonymous statistics are collected to analyze platform usage and improve the quality of our services.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of the platform.

8 Your Rights

You have the following rights regarding your personal information:

• Right of Access: You have the right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: If any of your information is inaccurate, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your information be deleted (subject to legal obligations).
• Right to Restrict Processing: You may request that the use of your information be restricted for specific purposes.
• Right to Object: You may object to marketing communications or other types of processing.
• Right to Data Portability: You may request your information in a structured, machine-readable format.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

9 Protection of Minors' Information

77de provides services only to individuals aged 21 and above. We do not knowingly collect personal information from minors.

Age is verified at the time of registration. If a user registers using false information and is subsequently found to be a minor, that account will be immediately closed and the associated information will be securely deleted.

If you believe a minor is using our platform, please notify our support team immediately.

10 Third-Party Links and Services

Our platform may integrate services from game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, and others. These third-party services have their own privacy policies.

77de is not responsible for the privacy practices of third-party platforms. We recommend that you read the privacy policy of the relevant third party.

11 International Data Transfers

To operate our services, your information may sometimes be stored or processed on servers located in different countries. Wherever information is transferred, we ensure that appropriate safeguards are maintained.

For international transfers, we use industry-standard agreements that ensure data protection standards are met.

12 Changes to This Policy

77de reserves the right to update this privacy policy at any time. For significant changes, we will:

• Update the "Last updated" date at the top of this page
• Notify registered users via email
• Display a notification on the platform

Continued use of the platform after a revised policy is published will be taken to mean that you have accepted the new policy. We therefore recommend that you review this page regularly.